We have always put our customers first. Our trained and friendly customer support team are ready to help 7 days a week. Our average response time is just 10 minutes and most requests or questions are resolved within the hour.
To make your hosting experience even easier we have put together a number of support help pages. We HIGHLY recommend viewing our help pages before contacting support. It is likely that the answer to your questions can be found in our help sections and each help page is easy to use. If you cannot find the help you need, please contact our customer support team who will be happy to assist you.
We regret we cannot offer support for third party scripts that you may install unless you require a module to be installed that is required for the script to work with your hosting package. We do our best to install modules but we cannot always install modules for security reasons. For help with any third party scripts please contact support at the script creators website, they will be able to answer any questions about their product.
Our large range of video tutorials are the best way forward in easy learning.
Tutorial sets includes + Using cPanel 11 [ Email - Cronjobs - FTP and more ]
+ Using Fantastico Deluxe
+ Using Site Builder
+ Using FTP software to upload your website
+ Using Webmail
+ Setting up email accounts
Here are a few reason your may not be able to view your site online. + First check our server status [ Click Here ] + Domain name has expired
+ To many incorrect logins [ Contact Support to resolve ]
+ You have not yet change the name servers. [ Check Welcome Email ]
+ Try restarting your computer & Router/Modem
Contact customer support 7 days a week + Average response time of 20 minutes durning office working hours.
+ Urgent Support Available around the clock.
+ Server checked and monitored every 2 minutes
+ 30 Minute hardware replacesmeant
+ 100% Network uptime [ SLA ]
