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30 day Money Back Guarantee
We are so confident you will be happy with our web hosting services that we offer a 30 day, no quibble money back guarantee.

If you are unhappy with any aspect of our service, and we are unable to put things right to your satisfaction, we will refund all web hosting charges paid by you (less 10% to cover credit card processing and setup charges).

To claim on this guarantee you must notify us of your wish to cancel an account within the first 30 days following activation. Please submit a support ticket to sales.

There are only a few exclusions:

1. There must have been a technical problem of some sort that can not be resolved by us with the account which is recorded in our helpdesk, we will not issue a refund just because you have found a cheaper offer.
   
   
2. Because domain name registration fees are passed on by us to the registration authorities we cannot refund these.
   
   
3. We reserve the right to pass on any excess bandwidth charges, incurred by you in the first 30 days (we have never had to do this, but we have to put this clause in to protect ourselves against deliberate abuse).
   
   
4. Dedicated IP addresses and account addons are not covered due to the amount of work required to set them up.
   
   
5. If your account has been cancelled due to a breach of our Terms of Service or AUP, you will not be eligible for a refund.
   
   
6. If you download the Icon pack we will be unable to offer any refund as the icon pack has a value of over £100.
   
   
7. We are unable to offer the 30 days money back guarantee on any Multi Host package, this is due to the time and cost of setting up these accounts.