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Service Level Warranty and Uptime Guarantee.
Hosting Begins endeavour to ensure that as far as is reasonably practicable, connectivity is maintained between our servers and the internet backbone. Customers are advised that we use servers situated outside of the United Kingdom to ensure we get best value for our customers (bandwidth costs etc) and as a result of this, we rely heavily on the connectivity provision of third parties. 99.9% uptime guarantee Servers can be down for a few minutes periodically due to software and security upgrades etc - this benefits both Hosting Begins and our Customers by ensuring our environment is up to date and as secure as possible.
Approximately once per month, Hosting Begins will reboot all of its servers regardless of whether the servers have been running faultlessly or not. This is not something done by other hosts as a matter of routine but we recognise, much like you using a personal computer, there are benefits to be gained by rebooting - this ensures our servers run optimally with no long term degradation due to memory caching etc. Where outages or downtime occur which were within our control, Hosting Begins will refund the Customer bandwidth costs on a pro-rata basis. Refunds must be applied for using the support ticket system.

Restrictions
Credits will not be provided to Customer in the event that you have any outage resulting from:

1. Third party services
2. Failure of your equipment or applications
3. Scheduled server and network maintenance
4. Off-network Internet traffic
5. DNS Propagation
6. Domain registration or transfer failure
7. Failure to comply with Hosting Begins AUP and Terms of Conditions
8. Third party software or scripts
9. Circumstances beyond Providers control including, but not limited to, acts of nature, terrorism, fire, flood, sabotage, strike, acts of any governmental body and war